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Surface Magazine Produces In Lock-Step With Global Freelancers Using Kalo

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Customer Since

By consolidating and unifying freelancer management on the Kalo platform, Surface magazine enjoyed an immediate boost in performance in key metrics involving their freelancer program. By having a hub where all invoices, contracts, assignments, and payments are stored and easily accessible, they saw a 67% reduction in freelancer onboarding time, a 93% faster delivery of freelancer payments, and a 38% reduction in administrative time.

“Having a system like Kalo that consolidates things so we can easily handle the more mundane but essential part of our content production process – and have more time to spend on storytelling itself – is immense”

– Lily Wan, Managing Editor

Reduction in freelancer onboarding time
Faster delivery of freelancer payments
Reduction in administrative time

The Company

Surface Magazine is a prominent American magazine covering design, architecture, fashion, culture, and travel. Along with the magazine’s in-depth printed content they regularly produce stories, videos, and other online content.


While Surface is on the cutting edge of contemporary design, their internal tools for managing hundreds of freelancers had been manual, disorganized and time-intensive. This lack of organization was contributing to the time that editors, finance, and freelancers themselves spent on administrative tasks rather than actual content production.


By moving the freelance management process at Surface onto the Kalo Plattform they have been able to reduce their administrative time spent on freelancer management by as much as 38% and see a 93% faster delivery of freelancer payments. The simplicity of keeping all important documents in one place and the inviting, user-friendly design made for an easy transition but a dramatic improvement of Day-to-day operations.

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